When buying a brand new pc, most of us deal with sure key parts to information our purchasing choices. How a lot the pc will value, how a lot reminiscence it has, and its measurement might be frequent concerns relying in your PC wants. Nonetheless, we do not all the time contemplate which pc model is ranked extra favorably over others as a key choice level. Maybe we must always as a result of, in keeping with 2025 knowledge from the American Buyer Satisfaction Index, probably the most disappointing pc model is Acer.
Acer has been round for about half a decade. It sells computer systems and pc equipment together with laptops, gaming displays and keyboards, desktop computer systems, tablets, headsets and audio parts, and extra. As of the time of this writing, Acer’s web site is that includes an Aspire 14 AI Laptop computer for $1,049 and an Acer Iconia Tab M10 Pill for $180. These costs aren’t so dangerous.
There’s loads to contemplate when shopping for a pc, however subsequent time you’re out there and see an Acer model, look past simply the value tag and options. Sadly, Acer has a repute for {hardware} not lasting and poor buyer assist for repairs. Nonetheless, Acer’s cheaper price level might make up for these points.
Frequent buyer complaints about Acer
On the American Buyer Satisfaction Index, Acer is rated on the backside of an inventory of 11. Manufacturers like HP, Apple, and Dell prime the record for buyer satisfaction. Acer has a 75% rating for buyer satisfaction in comparison with HP’s 83%. On Acer’s Higher Enterprise Bureau (BBB) web page, it solely has one out of 5 stars as rated by clients.
On the client critiques written on the BBB, a standard grievance is about {hardware} longevity. There are numerous feedback about varied {hardware} items breaking down and having extraordinarily poor restore experiences with Acer’s crew. Relating to Acer taking good care of repairs, critiques say that the “display burnt out in simply over a yr. I fastened that alone dime as a result of Acer wouldn’t cowl”, that after sending of their laptop computer for restore a buyer acquired “the WRONG lap prime again”, and that after a swelling battery by which Acer wished the laptop computer despatched to it, the corporate has “had it for nearly 2 weeks and refuse to say what they’ll do”.
Discussions about Acer on Reddit additionally deliver up low cost supplies, {hardware} that breaks down, and poor guarantee assist for damaged merchandise. Nonetheless, commenters additionally level out that you just get what you pay for and say that Acer is taken into account a less expensive to mid-range pc model. The particular product you purchase can have an effect on efficiency, as even one Acer pc made our record of the 10 greatest laptops of 2025.
Why Acer may not be all dangerous
As Redditors identified, Acer will not be an costly pc model. The saying goes that you just get what you pay for, and if you buy one thing cheaper it could break down simpler than one thing rather more costly. Some issues with computer systems additionally aren’t fully the model’s fault, as there are many frequent errors you can also make that may smash your pc.
While you search for Acer merchandise on Amazon, loads of them have not less than 4 out of 5 stars in buyer overview scores. Maybe this may be defined by individuals being extra prone to depart a faster overview on Amazon and solely going to the BBB within the long-term as soon as one thing breaks down. Whereas the 75% rating from the American Buyer Satisfaction Index places it on the backside of the record of manufacturers, that also will not be a catastrophically low rating.
From private expertise, each my husband and I’ve Acer laptops. The batteries stopped charging shortly in about six months, so now we each have them plugged in very often to maintain them operating. His fan is also breaking down and must be changed. However they’ve met our primary pc wants for 5 years. If you’re searching for one thing reasonably priced and easy, Acer could also be a superb wager. Simply be cautious of what may go fallacious with the {hardware} in the long term.
