Buyer expertise supplier Kura has appointed Acumen Cyber to offer 24/7 safety monitoring, menace detection and incident response throughout its operations within the UK and South Africa.
Kura helps greater than 50 manufacturers throughout monetary providers, utilities, healthcare and the general public sector, working from Glasgow, Sunderland and Durban. The corporate handles tens of millions of buyer interactions annually, making the safety of consumer and buyer data a key precedence.
The partnership comes as Kura continues to modernise its know-how property and spend money on its wider know-how capabilities, together with the event of omnichannel software program subsidiary Inisoft.
24/7 monitoring from Acumen Cyber
Underneath the partnership, Acumen Cyber will present round the clock monitoring from its CREST-accredited Safety Operations Centre (SOC).
Kura will achieve entry to Acumen’s engineering-led defence mannequin, which mixes safety engineers, menace intelligence and automation to determine and reply to threats.
Somewhat than merely producing alerts for purchasers to analyze, Acumen’s safety engineers work straight with organisations and take possession of investigations from begin to end. Its strategy additionally contains constantly testing safety detections in opposition to real-world assault methods to determine areas the place defences want to enhance.
For Kura, this may present larger visibility throughout its know-how property and specialist help ought to suspicious exercise or a cyber incident be detected.
Defending buyer belief
Mark Robertson, CEO of Acumen Cyber, stated cybersecurity is especially vital for organisations accountable for dealing with giant volumes of buyer data.
“For organisations like Kura, cyber safety is about way over defending programs. It’s about defending the belief prospects place in them,” Robertson stated.
“Companies dealing with delicate buyer data want confidence, backed by proof, that their safety is efficient and threats might be recognized and contained shortly.”
Robertson added that Acumen will work as an extension of Kura’s present group, with named engineers who perceive its enterprise and regularly check and strengthen its safety.
Supporting Kura’s long-term progress
The funding in cybersecurity additionally displays the necessities Kura faces when working with shoppers working in extremely regulated industries, the place demonstrating efficient safety controls is more and more vital.
Owen Campbell, CEO of Kura, stated sustaining buyer and consumer belief was central to the choice.
“Our shoppers place huge belief in us to ship excellent buyer experiences whereas defending the knowledge they entrust to us,” Campbell stated.
“As our enterprise continues to evolve, investing in cyber safety is an important a part of sustaining that belief.”
He added that Acumen Cyber’s mixture of specialist safety engineers and a collaborative strategy made it the proper companion to help Kura’s safety operations and longer-term progress.
