AI is THE most talked-about know-how of our lifetime, with a staggering 84 p.c of corporations anticipating it to affect their enterprise considerably. Whereas some go so far as debating visions of a Her-inspired AGI future, most of us have one easy expectation of our AI-infused future: “Give me entry to personalised data, simplify and automate tactical duties, and unencumber my time to work on advanced, inventive tasks.”
That is exactly how Cisco has envisioned the brand new period of our Assist Providers: fixing issues quicker, higher, and proper the primary time.
Generative AI permits us to carry personalised self-service experiences to our clients, accessible all over the place they go for help. Even additional, it makes Cisco engineers super-human with recommendations for his or her subsequent greatest motion, serving to them preserve circumstances up to date with the present standing, including picture evaluation on to case notes, and extra.
Cisco Assist Assistant obtainable in your browser
The private assistant for Cisco Technical Help Middle (TAC) circumstances now has a Cisco Assist Assistant extension that permits you to get all the pieces you want with out ever leaving your browser. Gone are the times of leaving the controller to search for solutions on Cisco.com articles or visiting the Assist Case Supervisor. Now you can entry the total breadth of TAC’s mental capital and get guided workflows via the browser extension.
Higher but, the extension is context-aware. Once you ask the Cisco Assist Assistant a query, it dynamically understands the context of the product you’re troubleshooting, acknowledges the consumer, and understands your entry stage. It could possibly auto-check for bugs, ship you proactive alerts and analytics, and generate step-by-step workflows. You may cross-launch for circumstances open on Cisco.com, add information instantly from the product, and open a case with the context of your machine prepopulated for you. It’ll even allow you to create a display recording of your subject, which you’ll seamlessly add to your case.
Now you possibly can entry the key TAC options, supercharged by GenAI, with out ever leaving your browser.
The extension is obtainable now from the Chrome Webstore, supporting Cisco.com, Cisco Safe Firewall, and 9800 Wi-fi Lan Controller, with extra merchandise coming quickly.
Obtain the Cisco Assist Assistant extension
Customized chat expertise
Our funding in GenAI-based improvements is bettering your expertise regardless of the place you go for help. That features the place the place most of us meet within the hybrid world: Webex Conferences. GenAI broadens the questions dealt with by the Webex Chat Assistant, getting you the precise solutions quicker. You get personalised solutions for ‘how-to’ questions, whereas our engineers are freed as much as spend extra time with you on probably the most advanced points. Plus, the Webex Chat Assistant has been optimized to be context-aware of your software, machine, and persona and may predict your questions.
Customized responses from the Webex Chat Assistant are already obtainable immediately, with GenAI-enabled updates coming later this yr.
Tremendous-human TAC engineers
As we established above, the AI period goes to be outlined by clever automation, the place people might be spending time on extra advanced points. This ‘partnership’ is an idea we now have piloted internally in TAC by incorporating GenAI straight into the engineering workflow. As soon as a help case has been created, the AI Assistant generates a immediate from the case information, recommends the following greatest actions, predicts buyer sentiment to make sure we’re assembly expectations, and offers detailed root trigger evaluation on the finish of a case. Our TAC engineers can resolve buyer challenges quicker for a greater, extra constant help expertise.
Watch this video to seek out out extra:
Cisco TAC and Generative AI
The brand new period of help, at each TAC touchpoint
Regardless of the way you need to entry help, we’re bringing the ability of AI to reinforce your expertise.
Our aim is to maneuver from serving to you resolve your issues to driving prescriptive outcomes, the place we determine the best answer and information you to implement it. Spend much less time on the tactical duties you must do and focus as a substitute on the strategic tasks you need to do.
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