Obsidian Leisure‘s latest RPG, The Outer Worlds 2, is a serious hit.
Critics have fallen in love with the sport, which at present has a “Robust” score on Open Critic, and we agree:
The Outer Worlds 2 is an virtually good sequel, constructing on the brilliance of its predecessor and addressing all the problems followers had with the unique.
Imagine it or not, that is the second RPG Obsidian launched this yr, following the February launch of Avowed, a recreation which I very a lot loved, even when it did not resonate with audiences.
Suffice it to say, Obsidian has been busy, and as a considerably smaller studio with a number of tasks within the works (285 staff engaged on a number of tasks, together with Avowed, The Outer Worlds 2, and Grounded 2), you’ll be able to probably perceive why they’d resort to utilizing AI help for buyer help.
I am not precisely proud of it myself, however it’s the fact of nearly any buyer help at present: an AI chatbot can be utilized 99% of the time. It is one thing I actually simply handled to improve my mobile phone plan earlier than writing this text.
Generally, as you’ll be able to anticipate, errors occur, which is the case just lately with one help request for Outer Worlds 2
Obsidian Leisure’s AI Help By chance Tells Buyer To Electronic mail Obsidian.md, A Notice Taking Firm
One completely happy fan who has been having fun with their time with The Outer Worlds 2 just lately submitted some participant suggestions on a problem they’re experiencing with the sport. The response reads like a reasonably regular response, however there’s one gigantic giveaway that that is more than likely an automatic AI response. I will provide you with a touch: they’re instructed to e-mail a unique firm.
That is proper; the official Obsidian Leisure help handle requested them to e-mail a completely totally different firm.
Kepano additional clarifies that they don’t seem to be allotting “shade on Obsidian Leisure” and summarizes that they might be utilizing “off-the-shelf AI help software program.” In an ironic coincidence, Kepano additionally works for the Obsidian note-taking firm, which might be why they realized the error so rapidly.
Others, nevertheless, aren’t being so form concerning the mishap.
Oh yeah, did you all neglect that Outer Worlds 2 was initially Microsoft’s first $80 recreation? That information went over so properly that the corporate rapidly backtracked on the information to drop the value to the extra “conventional” $69.99 a month later.
This additionally comes on the heels of the cost-cutting measures Microsoft has carried out in 2025, together with large layoffs and value hikes. Given the information that Microsoft has a mandate to make sure the Xbox model is seeing 30% revenue margins, a determine that is far increased than what the remainder of the trade sees, and issues begin to make sense.
It must be famous, too, that this may not be the one Microsoft owned studio that’s using AI in some capacities. Whereas Blizzard Leisure vows that they solely use AI to handle tedious and mundane duties, I can let you know as somebody who remains to be very a lot lively in World of Warcraft, their buyer help workforce appears like a shell of its former self, with responses which might be very a lot in step with what we see right here with Obsidian.
