Engagement Information to Information Product Growth
(Up to date Oct 2025)
What’s SmartThings Analytics?
SmartThings Analytics is an unique software accessible to Works with SmartThings companions, designed to provide you clear visibility into how clients use your licensed merchandise in SmartThings — all with PII-safe, real-world engagement knowledge.
View key metrics just like the variety of registered and lively units, the place your clients are situated, which different merchandise are used along with your product for routines, and the SmartThings Capabilities which can be mostly used, which assist inform how clients work together along with your merchandise.
Leverage these insights to optimize your merchandise and product roadmap.
“Up to now, we had been unable to acquire engagement knowledge after buy, however now, the Analytics Dashboard has helped us create actionable insights.”
Maude Shen, Software program Product Supervisor, WiZ Linked
What’s New in Analytics (2025 Updates)
Since our final replace, SmartThings Analytics has grown extra highly effective — we’ve added unique engagement insights (solely accessible with SmartThings) and new options designed to provide WWST companions deeper, actionable views into utilization.
Highlights of this replace embrace:
- Product mixture insights — Establish which merchandise your units are most regularly used with for SmartThings routines, serving to you uncover integration and partnership alternatives.
- Class filtering — Section by product class to research traits inside particular components of your portfolio.
- Enhanced time-series flexibility — Toggle between each day, weekly, or month-to-month views to research engagement traits over time.
- Refreshed UI & visualization enhancements — Use a cleaner, extra intuitive dashboard for quicker insights.
- Extra worth for WWST Companions — These superior analytics stay a singular profit after certifying as Works with SmartThings.
Our newest enhancements construct on the muse of real-world utilization and capability-level insights with SmartThings Analytics, including extra insights, filters, and readability to assist your product technique.
Why Ought to Builders and Product Groups Use SmartThings Analytics?
Amassing consumer engagement knowledge may be tough — particularly for companions who manufacture Hub Linked units. SmartThings Analytics continues to evolve to assist companions higher perceive their SmartThings customers.
Once we launched Analytics in 2023, companions might observe Registered and Lively units. In 2024, we added country-level and Functionality-level knowledge, answering questions like, “Are customers truly altering the colour of their lights?”
Now in 2025, we’ve launched category-level knowledge and insights into what different merchandise your units are used with — unique knowledge accessible solely by SmartThings. See insights like “my product is added to a routine together with Lights 60% of the time.”Or uncover that your product is utilized in routines with Leisure & Media 30% of the time, and with audio system getting essentially the most use inside the class.
Leverage these insights to drive higher product selections and ship improved consumer experiences.
Key Options of SmartThings Analytics
- Actual-world Utilization Information: SmartThings Analytics makes it simple to know in case your customers are engaged along with your merchandise by offering real-world utilization knowledge, which we’ve in-built a means that provides you actionable knowledge whereas nonetheless defending the privateness of customers’ knowledge.
- Consumer-friendly Interface: With an intuitive and user-friendly interface, the Analytics software ensures a seamless expertise for product homeowners and builders of all ranges.
- A number of Methods to Achieve Insights:
- Filter by product, product catalog, or complete portfolio
- See the variety of registered units and lively units
- View knowledge by nation or area
- Select date ranges (fast choose 7, 30, 90 days, or select a customized vary)
- Establish essentially the most used SmartThings “Capabilities” and product mixtures
Product Questions that SmartThings Analytics Solutions
With SmartThings Analytics, companions can reply key product questions equivalent to:
- The place am I getting most of my product gross sales? Through which nations do I’ve essentially the most lively consumer base?
- What options / SmartThings Capabilities do my clients use essentially the most? That are used the least?
- What different merchandise are my units used with in routines?
- How is that this good residence machine class doing inside my portfolio?
- What number of lively units do I’ve in comparison with registered units?
- How are the lively units and registered units trending over time?
- Did machine registrations go up after our current advertising marketing campaign? Or after the occasion the place we showcased our model?
How you can Get Began with SmartThings Analytics?
Able to view Analytics on your machine(s)? Right here’s a fast useful resource information that can assist you get began:
1. Start by Accessing Analytics
Analytics is just accessible to companions who’ve Works with SmartThings (WWST) licensed merchandise.
Go to the SmartThings Developer Console → SmartThings Certification Console (by way of Instruments Menu on the prime) → Then Navigate to the Analytics part (backside icon of left menu),
Do you might have merchandise you need to combine with SmartThings? Fill out this way to be taught extra about getting licensed and starting your partnership with SmartThings.
Learn on for a screen-by-screen walkthrough.
When you’ve got a WWST-certified product(s) however should not have entry to the Console, e-mail us at companions@smartthings.com.
2. Set Up Your Search Parameters
With Analytics you may search by:
Product(s): Search by one product, a class, or all to see a portfolio view of how your merchandise are getting used.
Date: See the final 7, 30, or 90 days of information, or select a customized knowledge vary.
Location: View knowledge by county or area.
3. View Information for Insights
Registered Gadgets: View units which can be registered with SmartThings.
Lively Gadgets: View units with an occasion or a web based standing within the final 24 hours. Gadgets could go from the inactive state to the lively state and vice versa.
Capabilities: See SmartThings Capabilities which can be getting used on your product or merchandise. Get a glimpse of which capabilities are essentially the most used.
Geo Location: View by nation or area.
See the place your merchandise are being utilized by nation or by area.
Any of those fields may be made full-screen or zoomed in on. The info will also be exported as a CSV.
Merchandise Your Gadgets are Used With
View what different product classes and particular units are being utilized in SmartThings routines along with your product (s).
Our newest replace with Analytics represents one other avenue for offering extra worth for WWST Licensed companions. Entry to this number of utilization knowledge is essential in understanding how customers use your merchandise.
Prepared to realize extra product insights? Navigate to Analytics within the Certification Console to see these insights and apply them to your product technique.
Wish to combine your units with SmartThings? Go to https://developer.smartthings.com to entry instruments like Edge Builder and Check Suite, after which leverage our Certification Console to get your units licensed.
Fill out this way to be taught extra about integrating with SmartThings.
