This FAQ gives important details about the SmartThings Hub Teams and Hub Backup options, together with compatibility, performance, and troubleshooting. For extra detailed insights, go to our weblog right here.
Which Samsung/SmartThings hubs help Hub Teams and Hub Backup?
Aeotec Good House Hub, Samsung SmartThings Hub 2018 (Hub v3), SmartThings Station, Samsung Good TVs*, Household Hub fridges*, Samsung Good Displays*, Samsung Soundbar
* Hub Teams and Hub Backup presently solely help fashions with Thread/Zigbee radios built-in. Fashions that require Zigbee/Thread radio dongles are usually not supported, even when a dongle is put in.
What occurs if a main hub is extra succesful than the secondary hub, particularly if the first hub helps Z-Wave gadgets and the secondary “backup” hub doesn’t?
If “Auto Hub Backup” is enabled in Hub Supervisor, and SmartThings determines that the very best out there secondary hub is one that’s much less succesful than the first hub, the gadgets and routines will nonetheless be routinely transferred to the secondary hub, and Z-Wave gadgets shall be offline.
If “Auto Hub Backup” is disabled when the first hub goes offline, the consumer shall be prompted and given a selection to alter their main hub choice to one of many secondary hubs. They are going to be advised in regards to the limitations of the candidate secondary hub earlier than they verify the change. In the event that they select to proceed, then the Z-Wave gadgets shall be offline.
If a less-capable secondary hub is made right into a main hub, and the unique main hub comes on-line (now secondary), will it routinely reclaim its main standing, and if not, will its capabilities improve the Hub Group as a secondary hub?
If “Auto Hub Backup” and “Most well-liked Hub” have been each set previous to the unique main hub going offline, then it’ll reclaim main standing routinely when it comes again on-line, and all earlier system connections shall be restored. If “Most well-liked Hub” was not enabled, then the unique main hub is not going to routinely reclaim its main standing when it comes again on-line. The consumer would wish to manually make the unique main hub the first hub once more utilizing Hub Supervisor. Till the consumer makes the change manually, the hub will stay secondary. As a secondary hub, its superior capabilities is not going to improve the Hub Group, as connectivity and system capability of a Hub Group are decided by the first hub’s capabilities. To regain the unique main hub’s capabilities, the consumer would wish to manually make their authentic main hub the first hub once more, and their Z-Wave gadgets could be restored. The consumer at all times has management over which hub is their main hub with Hub Supervisor.
How quickly after the first hub goes offline will the switch of gadgets and routines to the backup hub happen?
At preliminary launch, the switch will happen ten minutes after the first hub goes offline. We might proceed to optimize this quantity in future releases.
Does this Hub Backup characteristic substitute the “Hub Substitute” characteristic, or have an effect on it in any manner?
Hub Backup is not going to substitute the Hub Substitute characteristic or change it. Hub Substitute is meant to assist customers completely switch their gadgets and routines to a brand new hub when the consumer needs to improve their hub or their hub now not capabilities. Hub Backup is a characteristic that’s restricted to hubs in a Hub Group, whereas Hub Substitute can be utilized with hubs that aren’t a part of a Hub Group.
If I’ve a number of secondary hubs, is there a manner for me to decide on the very best hub that may be promoted as a main? How can I make that willpower?
The consumer can’t select which secondary hub will turn into main if the first hub goes offline. The absolute best secondary hub is set routinely based mostly on system/protocol help and different technical issues.
Is there something that’s completely modified when the consumer permits a hub change by way of Hub Backup?
Nothing is completely modified or misplaced. Information of hub state are preserved throughout main hub transitions.
What number of Hub Teams might be in a single location?
A location can solely have one Hub Group at a time.
