Practically 3 months after launching their botched app replace, Patrick Spence has lastly issued an apology for what occurred and shared a timeline for getting the remaining points resolved.
Firstly, let me say that I do know lots of people have been negatively affected by the Sonos app replace. If that’s you, I’m sorry and I perceive your frustration. I’d be livid if I dropped a bunch of cash on one thing that I couldn’t get to work correctly too.
However as a brand new Sonos person, I’m loving my Sonos merchandise up to now and don’t actually use the app. Thus far, my expertise of utilizing our Sonos Arc and Sub is both when watching TV or when interacting with Alexa for one thing like Amazon Music.
It really works seamlessly and I’ve no complaints in any respect.
However seeing all the complaints from different Sonos customers has triggered me just a little nervousness as as to if or not I made the proper determination to purchase in to the Sonos ecosystem within the first place.
In my thoughts, seeing the assertion from the CEO and seeing the publicly-shared timeline to repair the remaining points provides me confidence that they’re making an attempt to sort things and can attempt to do the proper factor by their clients sooner or later.
For that, I’m grateful.
I additionally need to surprise why it’s taken the CEO so lengthy to make a press release like this and to provide readability to the neighborhood in regards to the timeline of future adjustments. I’m wondering in the event that they’ve seen a decline in gross sales and this can be a determined try to arrest that decline.
I don’t know, I’m simply speculating right here, however it’s one thing I’m inquisitive about.
Are you a Sonos person? Have you ever been impacted by the app replace?
Let me know what you make of all this.
In case you’re out there for some Sonos merchandise, that is what I’ve in my dwelling:
Sonos Arc Soundbar https://amzn.to/3VUk3TF (affiliate hyperlink)
Sonos Sub Gen 3 https://amzn.to/4eA7mEU (affiliate hyperlink)
